Common questions

Do I have to subscribe to use your services?

It is possible to book a rental car and taxi in the app without an active subscription. If you would like to use SL public transportation or our station-based carpool, you need to choose a monthly subscription that suits your needs best. The SL offer applies to customers who also use one or more of our other services. For more information about subscriptions and prices: SL public transportation - Car rental - Station-based carpool - Taxi

Is there a sign-up or membership fee associated with using your services?

No, we do not have a sign-up or membership fee. You simply pay for your subscriptions, any potential add-on purchases or car rental/taxi bookings; there are no additional fees.

How and when do I pay for your services?

You pay via card in the app. Subscriptions are paid monthly on the day you start the subscription, car rentals and taxi trips are paid when the booking or trip is completed.

How do SL day tickets work?

Together with SL we offer a flexible subscription with a beneficial price compared to the single use tickets and monthly passes offered directly through SL. You can travel to and from work with the same day ticket or as many times as you want during a day until 04:30 in the morning.

You can pause and change your subscription to best suit your needs. Through sharing your subscription with your family members you can get an even better price per day ticket. For more information about terms and prices click on “Services”.

This offer applies to customers who also use one or more of our other services.

When is my subscription renewed?

All our subscriptions are renewed on the same day of the month as it was started.

Do I have a period of notice on your subscriptions?

No, we have no period of notice. Your subscription will be cancelled immediately when you cancel it in the app.

Do you need help?

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